For a long time, I was a trusted seller on Cardmarket, among Europe’s most distinguished platforms for buying and selling playing cards. I taken care of a great standing — around four hundred positive testimonials, zero disputes, and regular, professional service. But just one unjustified dispute, managed by Cardmarket workers associates Silvia Parravano and Christian Tobehn, changed every little thing. In this article, I will share my own working experience, make clear the structural flaws in Cardmarket's dispute method, and concern a stark warning to other sellers.

A clean up history developed Over Years

A confirmed vendor With one hundred% beneficial responses

prior to the incident, I had been just the sort of vendor every Market values. I shown investing cards correctly, explained circumstances transparently, and transported immediately. I by no means obtained only one criticism — only praise.

the value of have confidence in on Cardmarket

status is every thing for sellers on Cardmarket. One slip-up — even one that isn’t your fault — can destruction decades of exertions. That’s what can make my Tale so alarming for Many others operating over the platform.

The Dispute That Shattered My Standing

Buyer requested the Wrong Card, Then Blamed Me

The difficulty began any time a buyer ordered a card listed precisely by title, established, and situation. Upon receiving it, they falsely claimed I'd sent the “Improper Model” — In spite of clear listing proof demonstrating I hadn’t.

Proof disregarded by assist

I submitted screenshots from the listing, card Edition, and problem to confirm my precision. But Cardmarket assist, precisely Silvia Parravano, ignored the specifics. as opposed to examining the listing or requesting clarification, she right away sided with the customer.

Silvia Parravano’s Mishandling on the Dispute

No truthful Investigation

Silvia’s choice was unilateral. She didn’t acknowledge my proof or request any counterevidence from the customer. She simply just blocked my account. No hearing. No 2nd impression. No appeal.

No Warning, No interaction

What created this even worse was the suddenness on the action. I was locked from my account overnight. My appeals — requesting an evaluation or escalation — had been achieved with automated responses or silence. Silvia Parravano exercised finish authority with no accountability.

Christian Tobehn’s Role: Reinforcing the Bias?

Reinforcing the exact same Pattern

In stick to-ups, my circumstance was also witnessed by Christian Tobehn, another member of Cardmarket's help staff. sadly, instead of examining the specifics objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automatic deflections and a everlasting ban.

A sample of Seller Disregard

Are genuine Sellers currently being Silenced?

right after this experience, I began investigating online discussion boards and community threads. I quickly uncovered I wasn’t by yourself. Dozens of extended-time sellers claimed similar encounters — numerous involving Silvia Parravano.

A common topic? Buyers generally win, even if Improper — and sellers are left voiceless.

How This Hurts the Entire Marketplace

though platforms must safeguard prospective buyers, disregarding proof from truthful sellers leads to a damaged ecosystem. When have faith in is 1-sided, poor actors make the most, realizing they’ll be shielded by biased help agents.

the trouble: No Oversight, No attraction

Lack of Transparency in Cardmarket’s procedure

one of the most alarming issue is definitely the absence of the appeals procedure. after employees like Silvia or Christian make a call, it’s final. There’s no 2nd critique, no accountability, and no way to restore use of your account — Regardless how solid your evidence is.

danger of Abuse and Blackmail

In my case, I used to be indirectly coerced into refunding a Phony assert — or reduce my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer support.

Financial and Emotional Consequences

Business Loss right away

I invested yrs in creating my seller profile. All that effort and hard work was wiped out right away, in conjunction with potential upcoming revenue. My vendor dashboard, purchase history, and loyal client base — all absent.

Emotional Toll on the reliable vendor

This wasn’t just a company strike. It was demoralizing. To be taken care of just like a fraud following many years of integrity was emotionally devastating. I followed every single rule, and still acquired punished.

What Cardmarket Must Do to get back have confidence in

Platform Reforms Are Urgently wanted

If Cardmarket desires to keep quality sellers and stop long run abuse, it will have to:

• ✅ Introduce a clear enchantment course of action for blocked accounts

• ✅ have to have disputes being reviewed by at the least two impartial assist agents

• ✅ coach team like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ safeguard sellers who post clear, factual proof

• ✅ build accountability metrics for employees choices

without the need of these variations, truthful sellers will go on to get collateral destruction inside a system that blindly favors customers.

ultimate Thoughts: Be Wary, remain Documented

if you are presently providing on Cardmarket, don’t assume your great history will shield you. you might be often a single buyer grievance — even a Bogus one — from staying silenced.

safeguard yourself by:

• having screenshots of every listing

• Archiving interaction with customers

• Backing up your account facts routinely

• making ready for disputes — Even though you do practically nothing Incorrect

summary: 

My encounter with Silvia Parravano here and Christian Tobehn really should function a significant warning to any person making use of Cardmarket. I believed while in the System. I played by the rules. And I even now got taken out with out result in.

If Cardmarket continues to disregard seller rights, much more reliable sellers will wander absent. And when that comes about, the platform gained’t just lose sellers — it’ll eliminate its trustworthiness.

Has something very similar happened for you? Share your experience and assistance raise awareness. Sellers deserve far better.